Refund policy

At Urban Hub SA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and refunds under the conditions outlined below.

1. Returns

Items can be returned within 14 days of receiving your order.
The product must be in its original condition, unused, and with all original packaging, tags, and accessories.
Some items (such as [personalized products, intimate apparel, or sale items — adjust as needed]) are non-returnable for hygiene or safety reasons.

2. Return Process

WhatsApp us at [073 302 1374] to request a return.
Provide your order number, reason for return, and any photos if the item is defective or damaged.
You will receive instructions on how to send the item back.
Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

3. Refunds

Once your return is received and inspected, we will notify you via email or WhatsApp.
Approved refunds will be processed within 5–7 business days.
Refunds will be made to the original payment method.
Shipping fees are non-refundable, unless the return is due to our error.

4. Exchanges

We do offer exchanges for the same product or a different size/color, depending on availability.
Exchange requests are subject to the same conditions as returns.
Customers are responsible for return shipping fees for exchanges.

5. Damaged or Defective Items

If you receive a defective or damaged product, please contact us within 48 hours of receiving your order with photos of the issue.
We will provide a full refund or replacement, including any shipping costs.

6. Contact Us

If you have any questions or need help with a return or refund, please contact us:

WhatsApp us on: [073 302 1374]
Email: [urbanhubsaonlinestore@gmail.com]