Shipping policy

At Urban Hub SA, we aim to provide a smooth and reliable shopping experience. Please read our shipping policy carefully before placing your order.

1. Processing Time

• All orders are processed within 2–5 business days after payment confirmation.
• Orders are carefully packed to ensure they arrive in perfect condition.

2. Shipping Time

• Standard delivery takes 4–5 weeks from the date of order confirmation.
• Delivery times may vary slightly depending on your location or unforeseen circumstances, such as customs delays.

3. Shipping Costs

• Shipping costs are calculated at checkout and depend on your location.
• All shipping fees must be paid in full before the order is dispatched.

4. Tracking

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.
• You can use this tracking number to monitor your delivery progress.

5. Delays

• While we make every effort to meet the estimated delivery times, Urban Hub SA is not responsible for delays caused by couriers, customs, or other factors beyond our control.
• If your order is delayed beyond the expected delivery timeframe, please contact us, and we will assist you.

6. International Shipping

• Currently, we only ship within South Africa.
• International shipping is not available at this time.

7. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately.
• We will work with the courier to resolve the issue or provide a replacement or refund, depending on the situation.

8. Contact Us

For any shipping-related inquiries:

• WhatsApp: [073 302 1374]
• Email: [urbanhubsaonlinestore@gmail.com]